Shipping Policy
Order Processing and Shipping Time
At KAY KAY, we are dedicated to delivering your orders efficiently and reliably. We partner with PostNL to ensure your packages arrive safely and on time.
Processing Time: Orders are typically processed within [1-2] business days (Monday-Friday, excluding holidays).
Shipping Time: Once processed, orders are shipped via PostNL and typically delivered within 2-5 business days.
Shipping Rates
Shipping fees are calculated automatically based on your delivery address. Once you enter your shipping details during checkout, the exact shipping cost will be displayed.
Carrier: PostNL
Shipping Cost: Calculated automatically based on your location.
Note: Shipping times may vary based on your location and external factors beyond our control, such as weather conditions, carrier delays, or holidays.
Order Tracking
After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the PostNL website.
Shipping Destinations
We currently ship to addresses within the Netherlands & Europe, or other countries].
Shipping Delays
While we aim to deliver your orders within the specified timeframe, there may be occasional delays due to unforeseen circumstances. If your order is delayed, we will notify you via email with an updated delivery date.
Lost or Damaged Packages
KAY KAY is not responsible for lost or damaged packages once they have been handed over to PostNL. However, if your package is lost or arrives damaged, please contact us at info@kay-kay.nl within 1 day of the expected delivery date, and we will assist you in resolving the issue.
International Shipping
For international orders, please note that delivery times may vary, and additional customs fees, taxes, or duties may apply. These fees are the responsibility of the customer and are not included in the shipping cost.
Returns and Exchanges
For information about returns and exchanges, please refer to our Return Policy or contact our customer service team at info@kay-kay.nl.
Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us at:
KAY KAY
Email: info@kay-kay.nl